1. What products do you sell?
We offer a curated selection of products sourced from trusted suppliers. All items are quality-checked and shipped directly to customers.
2. Where do you ship from?
Our products are shipped from fulfillment partners located in different regions. This allows us to offer a wider range of products and competitive pricing.
3. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
4. How long does shipping take?
Shipping times vary depending on the destination and carrier. Estimated delivery timeframes are typically 5–15 business days after shipment, depending on location. You can contact us for tracking updates or delivery estimates. Tracking information will be provided once your order has shipped.
5. Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking details.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
7. What is your refund and return policy?
We accept returns and refunds for eligible orders in accordance with our Refund Policy. Please review our Refund Policy page for full details on eligibility, timeframes, and refund methods.
8. What should I do if my order is delayed?
If your order is taking longer than expected, please contact our support team with your order number. We will assist you in checking the shipment status.
9. What if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within the timeframe stated in our Refund Policy. We will work with you to resolve the issue.
10. How can I contact customer support?
You can reach us via our Contact Us page or by email. We aim to respond to all enquiries within 1–2 business days.