Our policy lasts 10 days. If 10 business days have gone by since your purchase or tracking information has been delivered to you, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned and refunded. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards, downloadable software products, some health and personal care items, and some items marked with 'All Sales Final'.
To complete your return, we require a receipt or proof of purchase. Please kindly note, we do not accept return of false or unreasonable claims on the purchased items - visual proof is required for defective or damaged goods. Please send your request with photos or video to our Customer Service Support Team at email@example.com.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 14 days after delivery.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipped items (if applicable) The order cannot be cancelled if we delivered a shipment confirmation to you by email. We cannot process any refunds if your parcel is still on its way to your destination or in transit. We ask for your kind patience, and please contact our customer service and our representative will provide you status of your parcel delivery. We can only process refunds with proof that if the parcel is undeliverable due to customs restriction and return to sender.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, submit a request by using the Contact Us option in our store.
Damages form shipment. We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim within seven days of parcel arrival. Please save all packaging material and damaged goods before filing a claim.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should use the Contact us option in our store to reach out to us and submit the request within seven days of parcel arrival.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: To support our commitment to public health, we do not accept returns and refunds during pandemic for delivered goods (all sales final).