We offer international shipping to many countries worldwide. Certain remote or restricted locations may be subject to limitations. Shipping availability and delivery times vary depending on your location and the carrier.
Shipment processing time
We ship orders according to stock availability and the newest in stock from local US warehouses and/or worldwide warehouses. Orders are typically processed within 1–3 business days after payment is confirmed. You will receive a tracking number once your order has been shipped. Estimated delivery timeframes are typically 6–15 business days after shipment, depending on location.
Orders are typically processed from one of our fulfilment centres within the week of your payment approved for your purchase. However, orders placed on a Friday or on weekend will most likely be processed on the following Monday. Fulfillment time does not include shipping, and fulfillment averages do not account for the time an order might be put on hold.
Please always include your contact info: email address, telephone number, with its’ international prefix if necessary, and also please double check your mailing address for delivery to the correct destination.
Shipping costs are calculated at checkout based on destination and order value. Free shipping is available for select products and promotions.
Shipping costs do not include applicable taxes, import taxes, customs duties, brokerage fees, or other import-related charges. The purchaser is responsible for importing the goods into the destination country and for any customs clearance requirements. International shipments may be processed through customs using the purchaser’s name and shipping information. The purchaser is responsible for all applicable customs duties, import taxes, brokerage, clearance, and other import-related fees charged by the carrier or customs authority. If a shipment is refused or cannot be delivered because applicable import charges are not paid, the original shipping charges will not be refunded. The purchaser may also be responsible for return, exchange, or additional shipping costs.
Please note that once your order is on its way, we are unable to change the shipping address. For security and privacy reasons, order-related details and updates will only communicate through the email address and/ phone number that was used at checkout. This helps us protect customer information and prevent unauthorized access to order data.
We are an online-only store and ship products directly to customers worldwide through trusted logistics partners.
Delivery Times
Estimated delivery times depend on your country and shipping method. While most orders arrive within the estimated timeframe, occasional delays may occur due to customs, carrier backlogs, weather, or other factors beyond our control.
Shipping of Products Containing Lithium Batteries
Some products may contain rechargeable lithium batteries. To comply with international transportation safety regulations, shipments containing lithium batteries may require additional carrier handling and processing.
As a result, delivery times for these items may be slightly longer than our standard shipping estimates. Processing and transit times can vary depending on the destination, shipping carrier, and applicable transportation regulations.
We work closely with our shipping partners to ensure all orders are packaged and transported safely while complying with carrier and regulatory requirements. We appreciate your patience and understanding and will always strive to deliver your order as quickly as possible.
If you have any questions about the shipping time for a specific product, please feel free to contact our customer support team before placing your order.
Making changes to an order
Unfortunately, we are not able to change the items on an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product(s). To cancel your order, please contact our Customer Service Support Team as soon as possible. To contact please email support@cloverbliss.com.
Cancelling an order
We accept order cancellation requests if you contact our Customer Service team same day order has been placed and before 12pm as orders are packed and dispatched daily. The best time to cancel an order is within 4 hours after the order is placed.
In the event that your order cannot be cancelled, please refer to our return policy.
Possible delays on shipment or delivery
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provide with an estimated delivery date from our carriers. Delivery and tracking status updates may be delayed due to some local holiday practices, or on a rare occasion, during pandemic or major world events; your order can arrive outside of the estimate timeframe. Please also note that shipments containing batteries, especially lithium-ion and lithium-metal batteries, are often subject to delays. This is because batteries are classified as hazardous materials and require specific handling, labelling, and documentation for transport.
After tracking status shows your package is delivered
For any questions regarding your package delivery after the tracking status shows your package is delivered successfully at your shipping address, please contact the courier company such as contact USPS Customer Care for the GPS scan and carrier's statement. Our store is not liable after delivery has been confirmed by the shipping company.
Non-Receipt / Lost Packages
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Orders are considered in transit once tracking information is provided.
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Refunds or replacements will only be issued if the carrier officially confirms the package is lost or undeliverable.
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If your package is marked delivered but not received, please check with your local post office, neighbours, or building management before contacting us.
Shipping Address & Rerouting Policy
Customers are responsible for providing an accurate and deliverable shipping address and for ensuring that the selected address can receive the shipment.
To protect our customers and prevent fraud, all orders are shipped to the address provided at checkout. Once an order has been processed and shipped, the shipping address cannot be changed.
In certain circumstances, the original order may need to be cancelled and refunded, with the customer placing a new order using the correct shipping information.
If a customer requests a delivery reroute, redirect, or package intercept through the carrier (including USPS Package Intercept or carrier support), this action is considered delivery confirmation and acceptance of the shipment.
PO Box Shipping Addresses
To help protect our customers and our store against payment fraud, unauthorized transactions, and delivery disputes, we may review shipping addresses before an order is fulfilled.
For security and delivery reasons, our store may be unable to ship certain orders to PO Box addresses, particularly orders containing high-value merchandise or products requiring carrier delivery confirmation or signature.
Some carriers, shipping services, and payment-provider protection programs may have limitations regarding delivery to PO Boxes. As a result, shipping an order to a PO Box may make it more difficult to establish appropriate delivery evidence in the event of a payment dispute or unauthorized-transaction claim.
If an order is placed using a PO Box as the shipping address, we may:
- Contact the customer to request a valid physical shipping address.
- Request confirmation of the shipping address before fulfillment.
- Place the order on temporary hold while the shipping information is reviewed.
- Require shipment to a physical address when the selected carrier or payment method does not provide appropriate delivery confirmation.
- Cancel and refund the order if a suitable shipping address cannot be provided or if the transaction cannot be safely fulfilled.
Chargeback & Fraud Prevention Policy
We reserve the right to delay, decline, cancel, or refund an order when information associated with the transaction presents a significant risk of fraud, unauthorized payment, delivery dispute, or inability to establish satisfactory proof of delivery.
We evaluate orders based on the overall transaction, rather than relying on any single factor such as a PO Box, billing/shipping address difference, customer name, or email address.
For orders that require additional verification, fulfillment may be delayed until the information can be reasonably confirmed.
For your security and protection against unauthorized transactions, orders with billing or shipping information that does not match the cardholder’s registered information may require additional verification before shipment. This is a standard fraud-prevention measure to help protect our customers.
If a customer files a chargeback or payment dispute after requesting a carrier reroute, redirect, or package intercept, this will be considered fraudulent activity.
In such cases, we reserve the right to:
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Submit carrier tracking and rerouting records as evidence
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Block future orders from the customer
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Report fraudulent activity to payment processors and fraud monitoring services
Chargebacks filed while a package is in transit or after delivery confirmation may be disputed with proof of shipment, delivery, and customer-initiated rerouting activity.
We are not responsible for delays, misdelivery, or failed delivery caused by:
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Address changes requested by the customer after shipment
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Carrier package intercept or rerouting requests initiated by the customer
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Incorrect or incomplete addresses provided at checkout
Delivery Confirmation Policy
Once a package is marked as Delivered or rerouted at the customer’s request, the order is considered fulfilled and completed. We are not responsible for:
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Lost or stolen packages after delivery
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Delivery to rerouted or intercepted addresses requested by the customer
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Delays caused by carrier rerouting or intercept requests
Packaging Condition
We take great care in packaging every order to help protect your item during transit. However, shipping carriers may occasionally cause the outer product packaging or retail box to become dented, creased, or otherwise damaged while in transit.
Please understand that the product box is primarily intended to protect the item inside during shipping. Minor cosmetic damage to the packaging does not necessarily indicate that the item itself has been damaged.
We are not responsible or liable for dents, creases, tears, or other cosmetic damage to the product's outer packaging caused during shipping. If the item itself arrives damaged or defective, please contact us within the timeframe specified in our Return & Refund Policy, and we will be happy to assist you.
Customer Responsibility
By placing an order, the customer agrees that:
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The shipping address provided is correct and complete
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They will not request carrier rerouting while filing a payment dispute
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Filing a chargeback while receiving the merchandise is prohibited
Product Fulfillment & Transparency
We partner with trusted manufacturers and fulfillment partners to deliver our products directly to customers. This allows us to offer a wider selection of products at competitive prices. All products are quality-checked, and shipping times are clearly displayed on each product page.
Our customer support team is available to assist with any order inquiries, returns, or exchanges.
Why shipping delay is unavoidable during the epidemic or pandemic?
Under the influence of the epidemic or pandemic situation, some parcel deliveries may affected by local quarantine and customs policies. The customs in most countries cannot process the clearance in time because of the strict regulations and limited manpower; therefore, some parcels get held up at customs for much longer time than expected. The epidemic or pandemic also have a huge impact on commercial transportation and trade activities. Your parcel delivery may also affected by the shortness of staff and transportation availability. You may refer to these two articles for your reference: https://www.geotab.com/blog/impact-of-covid-19/ and https://www.canadianshipper.com/transportation-and-logistics/transportation-sector-at-risk-in-extended-covid-19-outbreak-moodys/1003383218/. During the epidemic or pandemic, the delivery time of your parcel will be much longer than usual, and we ask for your kind patience and understanding as these measures are for the safety of all staff and public health. Your support will be greatly appreciated.
Duties and taxes on some imported goods
Please be advised that due to current trade regulations, some products in your order may be subject to a retaliatory tariff imposed by customs/ border services agency in your country. The tariffs apply to a specific list of products, including but not limited to orange juice, peanut butter, wine, spirits, beer, coffee, appliances, apparel, footwear, and certain paper products (please check with your local news). This tariff is separate from our shipping and handling fees and will be collected by the customs/ border services agency upon import. You are responsible for any applicable duties and taxes.
Flash sale and promotion event shipping times
During our flash sales, promotions or peak busy periods, there may be a delay in dispatching your order, please allow additional days for our team to pick and pack your order. Order are shipped in order of earliest to latest, you will receive email confirmation as soon as your order leaves our warehouse.
Transparency Statement
We operate as an online retail store and partner with trusted global suppliers to bring you quality products at competitive prices.
Some products are shipped directly from our partner warehouses to reduce costs and environmental impact. This allows us to offer a wider range of products and competitive pricing while maintaining quality standards.
All products are inspected for quality, and tracking information is provided for every order. If you have any questions about your order, our support team is available to help.
Tracking your order
You can track your order by our shipping confirmation email and from your account. If have questions, please contact our support team directly.
Customer Support
If you have questions about your shipment, please contact us via our Contact page or email at support@cloverbliss.com. Our team will assist with tracking and resolving any delivery issues before a payment dispute is necessary.